This section includes information about what to do if you need to replace a card, general bank and card information, and what to do if you're experiencing issues with rewards, offers, or events.
- I've misplaced my card/my card was stolen. What should I do now?
- What should I do if my card is declined at a merchant location?
- How secure is my information?
- How can I update my bank account?
- I see a charge for "Local First" on my bank statement. What is that?
- What is a CVV and where can I find it?
- I tried to purchase a reward certificate but it was declined. What happened and what should I do now?
- I can't purchase a reward certificate with my reward points. What should I do now?
- How can I change my privacy settings to set up which contact information I'd like to share?
- I purchased a reward but the certificate barcode didn't show up. What do I do now?
- I didn't get any reward points from a purchase I made. How do I get my points now?
- I want to cancel my account. How can I do this?