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I tried to purchase a reward certificate but it was declined. What happened and what should I do now?

A reward certificate purchase may be declined for a couple different reasons; you may not have enough reward points to buy that reward certificate or the reward may have been canceled by the merchant. If neither of these scenarios appear to be why your reward certificate purchase was declined, please contact our Customer Support team at (855) 929-0799 or by using the live chat function on your community's program website.

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